Returns

FBStore Return Policy

At FBStore, customer satisfaction is our top priority. We understand that sometimes you may need to return a product. Therefore, we offer a clear and fair return policy to make this process as smooth as possible.

General Return Guidelines

  1. Return Period

    • Customers have up to 14 calendar days from the date of receiving the product to request a return.

  2. Product Condition

    • The product must be returned in its original condition, unused, and with all tags and packaging intact. Used or damaged items will not be accepted for return.

  3. Return Process

    • To initiate a return, please contact us at info@flowbodyboardstore.com, providing your order number and the reason for the return. Our team will give you detailed instructions on how to proceed.

  4. Return Shipping Costs

    • If the return is due to an error on FBStore's part (e.g., incorrect or defective item sent), we will cover all return shipping costs.
    • If the return is not due to an error on our part, the customer is responsible for the return shipping costs.

  5. Refunds

    • Once the returned product is received and inspected, we will issue a full refund for the returned item. The refund will be processed through the same payment method used for the original purchase.
    • The time for the refund to appear in the customer's account may vary depending on the financial institution.

  6. Non-Returnable Items

    • Customized or made-to-order products are not eligible for return unless they are defective or incorrectly shipped.
    • Sale items or clearance products may be subject to specific return policies, which will be indicated in the product description.

Packaging for Returns

Ensure that all returned products are securely packaged to avoid damage during transit. Items received in damaged condition due to inadequate packaging may not be eligible for a refund.

Important Notice

  • Do not use the product if you intend to return it. Using the product nullifies the right to return due to dissatisfaction.
  • FBStore is not responsible for any customs duties at the destination or origin in case of a return.

Return Contact Information

For any questions or assistance with the return process, please contact our customer support team:

We are here to help and ensure your experience with FBStore is as positive as possible.